A stand-out in customer service, an experience not often found.


My name is Jeff Stack and I run a small custom sailboat service company out of Chicago (Chicago Marine Group LLC). My company takes on the projects that many of the boat yards do not want to tackle; cutlass bearings, installing davits, re-power & gen-set installs, spin poles and custom rigging, B&G and Raymarine electronic installs, etc. Custom work on the nicer boats – Dehler, Tartan, Oyster – premium brand boats with customers who demand perfection.

I was recently asked to install a Tides Marine Sail Track system on a Dehler 39 and called Dennis Cox to set up and place the order. It has been a few years since my company purchased anything from Tides, I had no idea what my customer number was – who last I talked to – or what my pricing structure was. No worry, I had the blue plastic disks & had taken measurements for my own boat some years prior and had a general lay of the land of what I needed to do. Dennis took the time to tell me about the requirements of measurement, and walked me through a couple of install tips.

Dennis stands out as someone who really cares about customer service & provided me with an experience that is often not found nowadays. I really appreciate having a contact at Tide’s Marine who is an expert & I am confident that any question (even if it is a dumb one) will be answered with professionalism and patience

Thank you for the opportunity to interface with a great person – I look forward to beating the Tides Marine Sail Track drum and installing these units whenever a customer is up to improving their standing rigging. You can count on me calling Dennis Cox directly, he is my go-to guy.

I have attached a couple of pictures of the Sail Track on my personal sailboat & hope to use it as a platform to demo your fantastic product. I promise to follow up with pictures of the completed Dehler 39 project very soon.

Jeff Stack

Read what satisfied customers have to say about Tides Marine

We wouldn’t raise our reef or mainsail without Tides Marine.

Jeff, For 48,000 nautical miles, over thirteen years of world sailing, we have relied on Tides Marine SailTrack and Slide Systems. From heaving-to in South Pacific gales, beating south to New Zealand, to 28 days of steady tradewind sailing across the Atlantic Ocean –...

The Tides Marine sail track is “magic.” Enough said.

Crazy Partner just installed a new sail track from Tides Marine. Bahamian Racing Sloops start at anchor with sails down, so sail track makes a huge difference in getting away fast from the starting line. At the February 2020 Farmers Cay Regatta, Crazy Partner jumped...

Exceptionally helpful; tracked down cause and delivered remedy.

When I recently bought a "new to me" yacht, it was fitted with a tides marine series one shaft seal. After some work done to rectify shaft alignment issues, the seal developed a leak. The cause was not obvious but the people at Tides Marine were exceptionally helpful....

20 flawless years in, zero failure after 45,000 operating hours.

I have used the Tides Marine rudder dripless seal on my commercial fishing vessel in Alaska for 20 years and 45,000 hrs of operations without failure. Just ordered a new one to bring everything back up to new specs and look forward to another 20 yrs of flawless...

There is no comparison to the old track I used to use.

I sailed with Tides Marine Track on my Class-A sloop “Red Stripe” in Best of the Best Regatta in Nassau, December 2018. On the track from Tides Marine... the difference is like night and day. It is absolutely perfect. I enjoy it so much and thanks to Tides Marine for...

Very impressive. Quick response and the issue resolved ASAP!

My Tides Marine track was installed in 2003 on our high performance, home built cat. Over the years, it has served us and the previous owner well with our 450 sq ft High Aspect main on a 43 foot wingmast. The large full battened fathead main slides up and down easily....

Strong Track keeps our mainsail dependable and I trust it.

Sailing Vessel "Carlyn" is a 61ft yawl, built in 1996 and designed and built by the Scarano Brothers in Albany, NY. She has been sailing her entire life here in the Salish Sea of Washington State and in the Inside Passage of British Columbia. We sail with children,...

18 years and 10,000 hours on my seal: thanks for the dry bilge.

Hi Dennis and thank you. Here is an update on my Tides Marine dripless shaft seal. So 18 years and 10,000 engine hours ago I got my first Tides Shaft seal. We are on our second one now, and I noticed for the first time that there was a little leak, a little salt on...

With gratitude for your generosity, professionalism, and staff.

Tides Marine, Thank you for donating the SailTrack system for “Ithaka,” our new Swan 441. Ithaka is the flagship of the Washington Yacht Club. Getting the mast usable for sailing was the key obstacle in getting this boat usable for our students and members. Your...

Excellent service and a firm that stands behind their products.

Dear Dennis, You will recall that we had correspondence last year with respect to a Strong Shaft Seal that refused to seal completely. You sent me a new unit, which I was unable to install until this spring. I wrote to you on May 13th that I had installed the seal and...

Sail that sets beautifully, and service to be proud of.

Dear Tides Marine, In 2010 we had a Tides Marine sail slide/track system installed in Fort Lauderdale. We now cruise the West Coast of Mexico and love the system. We use a sail cradle, with lazy jacks and let me tell you when we drop the main stand back. It comes...

Lead Times Update:

Due to increases in demand, current lead times have been extended.

Standard SureSeals and Rudder Bearings not in stock: 2-5 business days
Standard Upper Bearings not in stock: 7-10 business days
Custom Parts (excluding Sailtracks): 21 business days

Sailtracks: 5-7 business days

We appreciate your understanding.

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